EleventhBeauty

The Small Print

Policies

Please take a moment to read these before booking - they keep every appointment safe, fair and running on time.

  1. 01

    Nail Treatments

    I only remove my own work. If this policy is not followed, your appointment will be cancelled.

    For builder gel and gel services, clients must be aged 16 or over for insurance purposes.

    For classic manicures, clients aged 7–15 years must have parental consent, and a parent or guardian must be present throughout the service.

    For your safety, I may refuse treatment if your nails show signs of infection, severe damage or any condition that may be worsened by the service.

    Infills are carried out within 2 weeks of your previous appointment. If booked outside of this timeline, I reserve the right to refuse the service depending on the condition of your nails.

  2. 02

    Massage Therapy

    For your safety, I do not treat clients under the age of 18 or those who are pregnant.

    Massage therapy is provided for stress reduction, relief of muscular tension or spasms, and to improve circulation.

    I do not diagnose illness, disease or any physical or mental disorder. I do not prescribe medical treatment or perform spinal manipulation.

  3. 03

    Deposits

    A non-refundable deposit is required upon booking. This will be deducted from your final balance on the day.

    You have 24 hours to pay the deposit. If it is not received within this time, your appointment will be automatically cancelled.

  4. 04

    Rescheduling & Cancellations

    If you need to reschedule, your deposit can be transferred to a future booking, provided at least 48 hours notice is given.

    If you are unable to reschedule, you must cancel no later than 48 hours before your appointment. Cancellations made with less than 48 hours notice will require payment of 100% of the remaining balance, as it is not always possible to fill the appointment at short notice.

  5. 05

    Lateness

    If you arrive more than 15 minutes late, I may not be able to complete your service. In this case your deposit will be forfeited, and the remaining balance must be paid before rebooking.

  6. 06

    Illness

    If you or anyone in your household has experienced a sickness bug within 48 hours of your appointment, you must inform me so your appointment can be rescheduled.

Booking an appointment means you’re happy with the above. Anything you’re unsure about, just ask me - I’d always rather you did.